World Class Support for World Class Customers

world-class (wûrld ´ klãs ´) adj. 1. Ranking among the foremost in the world; of an international standard of excellence; of the highest order.

PeopleCube Customer Support is committed to helping ensure that our solutions are running at peak performance within your organisation at all times. With a staff of experienced support engineers who are also some of the best developers in the industry, Customer Support is well equipped to resolve any technical issues that may arise. When you turn to the various interfaces of our Maintenance Advantage Programme (MAP) for help, you can feel confident that you'll have the knowledge and expertise of the whole company behind you.

Helping You Every Step of the Way

PeopleCube works to continuously enhance the value of the investment your organisation has made in our solutions. Providing the highest quality worldwide technical support services is an important way to accomplish this. As a PeopleCube Maintenance Advantage Programme customer, you will have access to our:

• Telephone Support Centre, which enables you to talk directly to a Support Engineer and get the answers to your questions quickly and easily (available for most products).
• Personalised PeopleCube Online Customer Care Centre  that provides a central location for all the support features you need to make our solutions easier than ever to maintain.

For both administrators and end users, the Customer Care Centre lets you submit and track, among other things:

• Customer Support Tickets
• Product Enhancement Requests
• Product Bug Reports

In addition, the PeopleCube Online Customer Care Centre contains:

• User Forums: interact with other users by posting questions or submitting tips and tricks you've learned
• Searchable Tech Note Knowledgebase Articles: provides hundreds of valuable articles related to frequently asked questions or workarounds
• Product Downloads: access the latest version of your product almost instantly and at your convenience
• Product Documentation: review product specifications, getting started guides and more
• Hot Topics: view the latest product and corporate news in one, easy-to-view layout

Additional Resources

PeopleCube offers various forms of training courses for all products. Training course descriptions and schedules are available here.

Our Professional Services organisation can also help your company fine-tune or customise our products as well as optimise your business process.

  Download the Customer Support datasheet here.